Accessibility

Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.

Accessibility statement for www.greensuffolk.org

This website is run by Suffolk County Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment.

This includes how to:

  • make text larger
  • magnify the screen
  • change fonts and colours
  • make your mouse pointer easier to see
  • using your keyboard instead of a mouse
  • making your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).

How accessible this website is

We know some parts of this website aren’t fully accessible, for example some:

  • images contain text which you may not be able to read
  • links don't make sense on their own
  • most older PDF documents are not fully accessible to screen reader software
  • document titles are not descriptive
  • videos don’t have captions or audio description

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Creating the Greenest County

Endeavour House

Suffolk County Council

8 Russell Road

Ipswich

Suffolk

IP1 2BX

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Creating the Greenest County Team by emailing creatinggreenestcounty@suffolk.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out more about Suffolk County Council’s interpreting and translation services, including how to contact us to make a request.

Technical information about this website’s accessibility

Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images

Some images or other media (e.g. tables, charts, graphics) don’t have a text alternative (alt text), so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG success criterion 1.4.5 (images of text). We plan to remove or replace images containing text by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Orientation

The website isn’t mobile responsive (doesn’t resize to screen). This This fails WCAG 2.1 success criterion 1.3.3 (orientation). We are currently in the process of procuring a new website which will be mobile responsive.

Control

There is no way to pause the moving content in the image carousel. This fails WCAG 2.1 success criterion 2.2.2 (pause, stop, hide). We are currently in the process of procuring a new website which will meet this criterion.

Skip to content

There is no ‘skip to main content’ option. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks). We are currently in the process of procuring a new website which will meet this criterion.

Titles

Some documents don’t have descriptive titles. This fails WCAG 2.1 success criterion 2.4.2 (page titles). We plan to amend document titles by September 2020. When we publish new content we’ll make sure our use of document titles meets accessibility standards.

Links

Some document or webpage links don’t make sense on their own. This fails WCAG 2.1 success criterion 2.4.4 (link purpose [in context]). We plan to amend links by September 2020. When we publish new content we’ll make sure our use of link text meets accessibility standards.

Headings and labels

Some webpages and documents don’t have headings that are descriptive and well-structured. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels). We plan to amend headings and labels by September 2020. When we publish new content we’ll make sure our use of headings and labels meets accessibility standards.

Language

Language of the page isn’t set in HTML. This fails WCAG 2.1 success criterion 3.1.1 (language of page). We plan to set the defined language for all pages on the website by September 2020. We are also currently in the process of procuring a new website which will meet this criterion.

Disproportionate burden

We don't categorise any of the accessibility issues on greensuffolk.org as a disproportionate burden to fix, within the meaning of the regulations.

Content that’s not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.

PDFs and other documents

Some of our older PDFs and other documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value).

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website.

We plan to amend documents published since 23 September 2018 (and essential documents published before) by September 2020. Any new documents we publish should meet accessibility standards where they are required for essential services or users who are likely to have disabilities or impairments.

Videos

Some prerecorded videos published on the website before 23 September 2020 don’t have captions. This fails WCAG 2.1 success criterion 1.2.2 (captions [pre-recorded]). We may not add captions to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Some prerecorded videos published before 23 September 2020 may require, but don't include, audio description. This doesn’t meet WCAG 2.1 success criteria 1.2.5 (audio description [prerecorded]). We may not add audio description to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Any prerecorded video content we publish after 23 September 2020 will meet accessibility standards.

How we tested this website

This website was last tested in August 2020 by Suffolk County Council.

We used a combination of methods to test the accessibility of greensuffolk.org, including:

This statement was prepared on 17 October 2019. It was last updated on 17 August 2020.