Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.
Accessibility statement for www.greensuffolk.org
This website is run by Suffolk County Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
Make your device easier to use
AbilityNet has advice on making your device easier to use if you have a disability or impairment.
This includes how to:
- make text larger
- magnify the screen
- change fonts and colours
- make your mouse pointer easier to see
- using your keyboard instead of a mouse
- making your device talk to you
You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).
How accessible this website is
We know some parts of this website aren’t fully accessible, for example some:
- some older PDF documents are not fully accessible to screen reader software
- document titles are not descriptive
- videos don’t have captions or audio description
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email email@example.com
- call 0800 02 88 938
- write to:
Creating the Greenest County
Suffolk County Council
8 Russell Road
We’ll consider your request and get back to you as soon as possible.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Creating the Greenest County Team by emailing firstname.lastname@example.org.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out more about Suffolk County Council’s interpreting and translation services, including how to contact us to make a request.
Technical information about this website’s accessibility
Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Headings and labels
Some webpages and documents don’t have headings that are descriptive and well-structured. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels). We plan to amend these headings and labels. When we publish new content we’ll make sure our use of headings and labels meets accessibility standards.
We don’t categorise any of the accessibility issues on greensuffolk.org as a disproportionate burden to fix, within the meaning of the regulations.
Content that’s not within the scope of the accessibility regulations
You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.
PDFs and other documents
Some of our older PDFs and other documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value).
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website. Any new documents we publish should meet accessibility standards where they are required for essential services or users who are likely to have disabilities or impairments.
Some prerecorded videos published on the website before 23 September 2020 don’t have captions. This fails WCAG 2.1 success criterion 1.2.2 (captions [pre-recorded]). We may not add captions to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Some prerecorded videos published before 23 September 2020 may require, but don’t include, audio description. This doesn’t meet WCAG 2.1 success criteria 1.2.5 (audio description [prerecorded]). We may not add audio description to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Any prerecorded video content we publish after 23 September 2020 will meet accessibility standards.
How we tested this website
This website was last tested in August 2020 by Suffolk County Council.
We used a combination of methods to test the accessibility of greensuffolk.org, including:
- automated software (WAVE Web Accessibility Evaluation Tool)
- manual sampling
This statement was prepared on 17 October 2019. It was last updated on 03 June 2021.